Organization Overview

Keith Mozee

Keith Mozee

Bureau of Street Services (StreetsLA)
Executive Director and General Manager

Keith Mozee

Keith Mozee, a Los Angeles native and veteran of the U.S. Army, began his city career with the Bureau of Street Services (StreetsLA) in 1989 as a light truck operator. He worked his way up to assistant director/chief operations officer in 2016, overseeing the Street Renewal Division, Engineering Services Division and Construction Services Division. He led the Bureau's Racial Equity Action Plan and COVID-19 safety operations during the pandemic, ensuring the continuity of operations in a safe and equitable manner. Keith was promoted to general manager in 2021. He holds a Bachelors of Arts degree in Urban Studies and Planning from California State University Northridge and is passionate about workforce development. Keith currently serves as an adjunct professor at Los Angeles Trade Tech College, striving to focus on educational, training and promotional opportunities for current and future bureau staff.

Ana Tabuena-Ruddy

Ana Tabuena-Ruddy
Assistant Director

Chief Sustainability Officer

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Ana Tabuena-Ruddy

Ana Tabuena-Ruddy is a California registered Landscape Architect with experience working in both the public and private sectors. As a Landscape Architect for StreetsLA, Ana successfully designed, managed, and led her team in securing approximately $300M in active transportation, urban greening, and stormwater capture grants, uniquely positioning StreetsLA to deliver upon the Green New Deal in a transformative scale. Ana led efforts in updating the City Standard Plans for tree planting and represented Bureau interests in promoting holistic streetscape developments and urban greening with all stakeholders. Ana holds a Bachelor’s degree in Interior Architecture from California State University, Long Beach, and a Master’s degree in Landscape Architecture from California State Polytechnic University, Pomona. She is LEED AP-accredited and has completed ‘Business and Climate Change: Towards Net-Zero Emissions’ from the University of Cambridge Institute for Sustainability Leadership, and ‘Policy Coherence and Systems Thinking for Sustainable Development’ from the United Nations System Staff College. Ana is committed to achieving zero emissions, accelerated nature-based sequestration, and increased biodiversity through multi-benefit projects in the City’s street network. Ana also believes that maintenance and funding are twin cornerstones for sustainability.

Stephanie Clements

Stephanie Clements
Assistant Director

Chief Financial Officer

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Stephanie Clements

Stephanie has worked for the City of Los Angeles for more than 22 years, working in various city departments including the CAO's Office and the Department of General Services, and has served as the Assistant Director of StreetsLA since 2017. She has extensive experience in all aspects of city administration and currently manages StreetsLA financial and administrative programs, including contracting, human resources, and risk management. Stephanie has a Bachelor of Arts degree in both Economics and Political Science from UC Santa Barbara and a Master of Arts in Public Administration from USC. Stephanie is proud of her Los Angeles roots and is committed to making StreetsLA the best run department in the city!

Assistant Director Gary Harris

Gary Harris
Assistant Director (Acting)

Chief Operations Officer

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Gary Harris

Gary began his career in 1984 as a station officer with the Los Angeles Police Department. He gained additional experience promoting to positions in the Departments of Recreation and Parks and Transportation before joining the Department of Public Works, Bureau of Streets Services (StreetsLA) as division manager of the Investigation and Enforcement Division. Since joining StreetsLA, he developed and implemented comprehensive programs for: crossover enforcement authority for the Bureau of Street Services and various City agencies. Managed Citywide operations related to illegal dumping, special events, permitted street vending, and a volunteer/reserve investigator program. He created a Memorandum of Agreement between the Bureau of Street Services and the Los Angeles Police Department to allow the exercise of law enforcement (peace officer) power by Street Services Investigators. Additionally, he created the proposals that became Assembly Bills 1688, 1931, 2245 and 1048 granting the City enhanced authority to enforce illegal dumping. He is a graduate of the Loyola Marymount University, Martin Gang Institute, and completed graduate level certificate programs: Los Angeles Fire Department, Leadership Academy and the California State University Northridge, Future Focused Leadership Academy. Additionally he completed the University of Southern California, Information Security Foundations and Strategy Certificate Program. Gary is currently enrolled in an executive Masters of Business Administration program. Gary is the past president of the California Association of Code Enforcement Officers and the Statewide California Association of Code Enforcement Officers. Gary currently serves on the State of California, Statewide Illegal Dumping Technical Advisory Committee and is the second vice president of the All-City Employees Benefits Services Association.

Assistant Director Shirley Lau

Shirley Lau
Assistant Director

Chief Technical Officer

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Shirley Lau

Shirley's career with the City of Los Angeles started in 1993, shortly after earning a Bachelor of Science in Civil Engineering from University of California, Los Angeles. In 1996, she received her California Professional Civil Engineer’s license and a Master of Science in Civil Engineering from the University of California, Irvine. In her over 28 years with the City of Los Angeles, Shirley has held positions in several divisions and departments implementing transportation infrastructure, including 13 years with the Bureau of Street Services’ Engineering Division. Prior to returning to the Bureau of Street Services as the Assistant Director and Chief Technical Officer, she was a Principal Civil Engineer at the Bureau of Engineering overseeing the design and construction of the City’s Bridge Program and Street Improvement Program. Aside from implementing transportation projects, Shirley previously led a Mentorship Program and continues to advocate for learning, growth and development of the organization's most valuable resource, its employees.

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Operations

Emergency Operations Section

The Emergency Operations Section develops emergency plans, implements employee response training programs, and complies with National, Federal, State, and local requirements.

In the event of an emergency, all Street Services Divisions become an integral part of the emergency response.

Engineering Services Division

The Engineering Division of the Bureau of Street Services provides design, project management and construction management services for bikeway, streetscape, and various street improvement projects constructed by the Bureau of Street Services. Another major responsibility is to secure available Federal and State grant monies that help fund many of these projects through programs such as the MTA Call for Projects and Caltrans' Safe Routes to Schools Program.

Investigation & Enforcement Division

The Investigation and Enforcement Division works closely with the various communities of Los Angeles by assigning a supervisory Investigator to each section of the city and an Investigator to smaller Districts to provide focused municipal enforcement.

Street Renewal Division

The Street Renewal Division's (formerly known as the Resurfacing and Reconstruction Division) mission is to maintain all improved streets, alleys, and related throughways in perpetually good to excellent condition while providing desirable standards of safety, appearance, and convenience for residents and the traveling public within our jurisdiction. We have a street network comprised of 28,000 lane miles of streets, and 800 miles of alleys. The City of Los Angeles has the largest municipal street system in the nation.

Street Maintenance Division

The Street Maintenance Division provides some of the most basic yet essential services the Bureau has to offer, ranging from pothole repair to cleaning of the roadway after a special event. We perform daily maintenance for one of the largest and most congested municipal street networks in the nation and respond 24/7 to emergency conditions. We fill potholes and make small asphalt repairs to areas that don’t require a full resurfacing or reconstruction. The Division's motor sweepers regularly clean hundreds of street sweeping routes to keep trash out of our rivers and ocean and prevent local flooding due to blocked storm drains.

Urban Forestry Division

The Urban Forestry Division manages trees and plants contained in the public right-of-way, including approximately 700,000 street trees and several million square feet of landscaped median islands. The Division also has authority over certain native tree species on private property that are protected by the City of Los Angeles.

Division crews are focused on emergency tree work, while contractors hired by the division provide most of the proactive tree trimming and also maintain landscaped median islands.

Support

Administration Division

The Administration Division is responsible for the Bureau-wide administrative functions of human resources, contract administration, training coordination and board report processing. The Division also assists with providing various general and miscellaneous administrative activities that are required to support and maintain operations within the Bureau.

Advanced Planning & Asset Management Section

The Advanced Planning & Asset/Grants Management (APGM) section is responsible for developing and managing StreetsLA’s asset management framework and integration of technology to ensure alignment with the bureau’s vision, mission, and policy. The focus is on the business processes for resource allocation and utilization with the objective of better decision-making based on quality information regarding the assets and well-defined objectives expressed as “Levels of Service.” When fully implemented, an Asset Management program will build, preserve, and operate street services more cost-effectively with improved asset performance, deliver to customers the best value for public tax dollars spent, and enhance the credibility and accountability of StreetsLA to all stakeholders.

APGM is responsible for the management of a $300 million grant portfolio with a variety of federal-aid, state, and local funding sources. Long term goals include the development of new capital projects to capture a holistic streetscape vision for the city to improve equitable mobility, greening, and cultural identity for all Angelenos.

External Relations Team

The StreetsLA External Relations Team supports StreetsLA's engagement with stakeholders, its development and coordination of policy, and its response to service requests. It works closely with the Public Affairs Office of the Board of Public Works to promote the work of the bureau and respond to media inquiries. It oversees the Constituent Call Center, is responsible for social media and serves as a liaison to council offices and other key partners. Reach us at StreetsLA.ERT@lacity.org.

Financial Management Division

The Bureau of Street Services’ Financial Management Division (FMD) manages all of the Bureau’s finances and is responsible for the fiscal solvency and administration of (8) eight Bureau Budgetary Programs and a $180+ million budget with multiple special funds. FMD plans, develops, implements and monitors the Annual Budget, as well as handling interim fiscal changes, mandates, and Council actions throughout the year.

FMD's many functions include Budget, Financial Administration, Special Funds Billing and Revenue Management, CIEP Administration/Grants Management, Audit Compliance, Fiscal Systems Management and Cost Accounting, Procurement and Accounts Payable, and Payroll and Timekeeping.

Information Technology Section

The Information Technology Section (ITS) is responsible for providing modern infrastructure and strategic application solutions that modernize and transform the way the Bureau of Street Services delivers services to City Angelinos, as the Bureau strives to provide world-class Street Services.

Methods & Standards Division

The Methods and Standards Division (MSD) is primarily responsible for using performance metrics to evaluate key staff deliverables in the Street Maintenance Division, Urban Forestry Division, Investigation and Enforcement Division and the Pavement Preservation Program. StreetsLA is using data and performance measures to optimize workforce allocation and prioritize service deliveries and ensure continuous improvement in StreetsLA's service delivery. The Methods and Standards Division (MSD) is responsible for conducting monthly StreetStat meetings where staff performances are evaluated, and where improvements are identified and implemented.

Pavement Management Section

Pavement Management Section is responsible for inventorying the city’s street assets, identifying pavement condition using a methodology called the pavement condition index (PCI), and recommending rehabilitation strategies to preserve and improve the overall conditions of the city streets.

We manage this by utilizing a Pavement Management System called Micro Paver to optimize the street network on a limited budget, define the most appropriate type of pavement preservation work, and to ensure that the maintenance and rehabilitation work is performed with cost-effective repair strategy and at the proper time.

Risk Management & Safety Section

The Risk Management & Safety Section (RMSS) administers the civil litigation, claims, occupational health & safety, environmental compliance, facilities maintenance, workers' compensation, disability and return to work programs. Our goal is to ensure the well-being and safety of our employees and communities by complying with all applicable safety and environmental laws, advocating for and managing the disability benefits of our employees and facilitating all loss control and prevention activities affecting the Bureau.

Fulfilling these duties takes on many shapes and forms, from representation at City Council hearings and budget meetings to safety inspections and maintenance of critical infrastructure. The RMSS Team is comprised of dedicated support staff, professionals and subject matter experts with specialized education, training and skills.

Bureau of Street Services

Main menu

Organization Overview

Keith Mozee

Ana Tabuena-Ruddy

Stephanie Clements

Gary Harris

Shirley Lau

Operations

Emergency Operations Section

Engineering Services Division

Investigation & Enforcement Division

Street Renewal Division

Street Maintenance Division

Urban Forestry Division

Support

Administration Division

Advanced Planning & Asset Management Section

External Relations Team

Financial Management Division

Information Technology Section

Methods & Standards Division

Pavement Management Section

Risk Management & Safety Section

Directory

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